Privacy Policy

• To generate your AI dog portrait
• To process and fulfill your order
• To send order confirmations and delivery updates
• To provide customer support
• To improve our service and fix bugs
• To comply with legal obligations and prevent fraud

We do not sell your personal information to third parties. We do not use your photos to train AI models.

Generating your portrait requires sending your uploaded photos to Google's Gemini AI service. This processing is governed by Google's terms and privacy policy. We use the API in a way that does not allow Google to use your data to train their models.

Your original uploaded photos are not stored on our servers beyond the duration of your active session. Once your portrait is generated, the upload is discarded.

We use the following third-party services:

• Stripe / Hyp — payment processing. Your payment information is sent directly to the payment provider and governed by their privacy policy (Stripe, Hyp).
• Google Gemini AI— AI portrait generation. Photos are sent to Google's API for processing only.
• Printful — print fulfillment. If you order a physical print, your name and shipping address are shared with Printful to fulfill your order.
• Vercel— website hosting. Our site is hosted on Vercel's infrastructure.
• Meta (Facebook) Pixel — advertising analytics. We use the Meta Pixel to measure how visitors use our site (pages viewed, checkout steps started) and to show relevant ads on Facebook and Instagram, including retargeting. This shares usage data with Meta under their Privacy Policy. You can opt out of personalized ads via your Facebook ad preferences or industry tools like aboutads.info.
• Contentsquare (Hotjar) — product/UX analytics. We use Contentsquare to understand how visitors navigate our site (clicks, scrolling, and anonymized session replays) so we can improve it. Sensitive input fields are masked by default and we do not use it to collect payment details. Governed by their Privacy Policy.

In addition to the third-party services above, we also run analytics on our own servers: page views, steps through the portrait-creation and checkout flow, device type, and approximate location from your IP, tied to an anonymous identifier stored in your browser (not your name or account). This data is never sold or shared with anyone, is used only to understand where visitors run into trouble on the site, and is automatically deleted after 90 days.

We retain account information for as long as your account is active. Order records are kept for 7 years for accounting and legal purposes. Generated portrait images associated with a purchase are kept for 30 days after delivery, then deleted from our servers.

You may request deletion of your account and associated data at any time by emailing hello@mydogportrait.com. We will process your request within 30 days.

We use industry-standard security measures including HTTPS encryption, secure database storage, and access controls. No method of transmission over the internet is 100% secure. We cannot guarantee absolute security but we take it seriously.

We use the following types of cookies:

• Essential cookies — required for the site to function (authentication session, cart state). Cannot be disabled.
• Analytics cookies — help us understand how visitors use the site so we can improve it, including our own first-party analytics (see Section 4) and Contentsquare and the Meta Pixel above. You can decline these when prompted.

You can control cookies in your browser settings. Disabling essential cookies may prevent the site from functioning correctly.

Depending on where you live, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Opt out of any marketing communications (every email includes an unsubscribe link)
• Data portability — receive a copy of your data in a machine-readable format

To exercise any of these rights, email us at hello@mydogportrait.com.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we collect and how it is used
• The right to delete your personal information
• The right to opt out of the “sale” of your personal information

We do not sell your personal information to third parties. To submit a data request, email hello@mydogportrait.com with the subject line “CCPA Request.”

Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this page periodically.

Questions or concerns about your privacy? Email us at hello@mydogportrait.com. We aim to respond within 2 business days.